Music has the power to touch the heart, to move you, to make memories that can last a lifetime. Nobody knows that better than Gene Setel of Buffalo. As a teenager, he was an usher at Kleinhans Music Hall. That was a long time ago. He started at age 12, but he was 16 when he ushered for a concert event that he will never forget. “Never seen anything like that night,” he says. “It was just overwhelming